Updated: Mar 28
Concierge service is no longer just an extravagant luxury, it’s increasingly a perk you can find in any building in South Florida. But what does “concierge service” actually mean? What does a South Florida apartment concierge do?
What services do concierges in South Florida offer?
The most basic type of South Florida concierge you may be familiar with is the traditional doorman. The name “doorman” is a bit of a misnomer, as a typical one does more than just open doors (and are not always men!). You can expect basic services from a doorman such as calling for a cab or Uber, accepting packages, calling up to permit visitors, and providing security.
But true concierges are more than doormen, they are apartment building-wide personal assistants providing a variety of services. Some of the most common services include errand assistance, home services, and personal amenities in the South Florida region like:
Pickup and delivery of postal and overnight services (often even taking care of packing and forms)
Pickup and delivery of prescriptions
Pickup and delivery of dry cleaning
Pet feeding while you’re away
Plant watering while you’re away
Minor home repairs or helping hang wall decorations
Waiting for cable and internet installation or repair
Accepting furniture, appliance, or other large deliveries
Personal grocery shopping
Grocery and liquor store order deliveries
Making dinner reservations
Making airline, hotel, and theater reservations
Help with party planning
Help with move in and move out
Who needs concierge services in South Florida?
Increasingly, all varieties of South Florida apartment buildings, complexes, and private homes – not just luxury high rises – are offering personal and business assistance services to residents. For many, they are not just conveniences but essential services for busy lives.
More and more, time-strapped working professionals among Millennials are seeking a differentiating factor when condo or home hunting. They are searching out these services when choosing a condo to cut down on chore time and spend more time with families and friends, worry less about home issues while concentrating on work, and improve their health and well-being.
Benefits of offering concierge services in South Florida
What does offering South Florida concierge services mean for condo owners, and by extension, you? For landlords, increasing competition for renters is necessitating offering apartment concierge services in South Florida as more condo seekers expect them to be available. And as more renters turn to social media to choose condo buildings and neighborhoods, Twitter and Facebook stories about friendly concierges and extra services go a long way toward building word-of-mouth marketing.
And the availability will exponentially increase as demand does. It may not be cost-effective for every building or complex in South Florida to have full-time concierges on site, so several third-party companies offering concierges to landlords have begun to spring up, as have individual contractors working as “gig economy” concierges.
Offering such services is as much a win for owners as it is for renters. A Houston-based company reports a return of $1.70 to $3.20 for every dollar spent on concierge services and increases in resident retention, new resident procurement, and management productivity.
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